luxehairgoddess web store FAQ section

The wavy/curly texture of the hair is achieved by steam. This process does not include any chemicals at all, just water and steam vapor. The texture may not be as flexible, meaning the hair may not revert back to its original pattern after an extended period of use or after using heat tools & chemicals on the hair (flat ironing, curling, dying etc). For longer lasting patterns we suggest dry shampoos and leave in conditioner spray

** Shipping time may vary outside of the USA** Order processing time is 2-4 business days. Most orders ship out within 24 hrs after processing. You should receive your order 3-5 days (3-7 outside the USA) after that. Once your order has shipped you will receive an email containing your tracking #. **Please make sure you give us the correct shipping address. We will not be responsible for reshipping or replacing your order if it is incorrect. If the address is wrong it is your responsibility to contact the shipping company to change it. ***We are not responsible for lost or stolen packages. We are also not responsible for packages detained by other countries customs. ****Shipment exempt days: Weekends & holidays. *****We claim shipping value to be low so you do not pay taxes/duty/import fees. ******Items will not shipped until all payments are cleared/received. *******You must be home to sign for your package. If you do not receive your package & shipper has made there regular amount of delivery attempts, the fault is yours and you will not receive a refund or new shipment from us. Purchasing from us means you accept our terms.